At plusph11, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information as a player on our platform.
Six core principles guide how plusph11 handles your personal data — from the moment you register to every transaction you make on our platform.
plusph11 fully complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.
All personal data stored by plusph11 is protected using industry-standard encryption. Sensitive information such as financial data and identity documents is encrypted both in transit and at rest.
plusph11 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the plusph11 platform and services.
We collect only the personal data that is necessary for the specific purposes described in this Privacy Policy. We do not collect data speculatively or beyond what is required to deliver our services to you.
This Privacy Policy is written in plain, accessible English so that every Filipino player can understand exactly how their data is handled. We do not hide important information in confusing legal language.
Under Philippine law, you have the right to access, correct, and request deletion of your personal data. plusph11 has clear processes in place to honour these rights promptly and without unnecessary barriers.
This Privacy Policy is issued by the operator of the plusph11 online gaming platform, accessible at plusph11.club (hereinafter referred to as "plusph11," "we," "us," or "our"). plusph11 operates as a personal information controller under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
As a personal information controller, plusph11 determines the purposes and means by which your personal data is processed. We are committed to processing your personal data lawfully, fairly, and transparently, in accordance with the Data Privacy Act and its Implementing Rules and Regulations, as well as the guidelines issued by the National Privacy Commission (NPC).
By registering for a plusph11 account or using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
plusph11 collects the following categories of personal data from players and platform users:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Mandatory |
| Contact Data | Email address, mobile number, residential address (city, province) | Mandatory |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Mandatory |
| KYC Documents | Scanned government ID (passport, SSS, PhilSys, driver's license), proof of address | Mandatory |
| Account Data | Username, encrypted password, account preferences, responsible gaming settings | Mandatory |
| Gaming Activity | Game history, wager amounts, win/loss records, session duration, bonus usage | Mandatory |
| Technical Data | IP address, device type, browser type, operating system, cookies, session tokens | Automatic |
| Communications | Customer support chat logs, email correspondence, feedback submissions | When applicable |
| Marketing Preferences | Opt-in/opt-out status for promotional emails, SMS notifications, push alerts | Optional |
We do not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive personal information is collected (such as government ID numbers), it is processed under the lawful bases described in Section 5 of this Privacy Policy.
plusph11 collects personal data through the following means:
plusph11 uses your personal data for the following specific purposes:
Under the Data Privacy Act of 2012, plusph11 processes your personal data on the following lawful bases:
Where processing is based on consent, you have the right to withdraw that consent at any time by updating your account preferences or contacting our Data Protection Officer (DPO) as described in Section 14.
plusph11 does not sell your personal data. We share your personal data only in the following limited circumstances and only to the extent necessary for the stated purpose:
plusph11 uses cookies and similar tracking technologies to operate and improve our platform. A cookie is a small text file placed on your device when you visit our website. We use the following types of cookies:
You can manage your cookie preferences through your browser settings or through the cookie preference centre available on the plusph11 platform. Please note that disabling certain cookies may affect the functionality of the platform.
plusph11 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.
plusph11 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by plusph11:
You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfils that obligation.
You have the right to request a copy of the personal data plusph11 holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update most information directly in your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests in certain circumstances.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 14. We will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reason for it.
If you are not satisfied with our response to a privacy request or complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.
The plusph11 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21.
If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to plusph11, please contact our Data Protection Officer immediately using the contact details in Section 14. We will take prompt action to investigate and, where confirmed, to delete the data and close the account.
plusph11 employs age verification measures during the registration process and reserves the right to request additional proof of age at any time. Accounts that cannot be verified as belonging to a person aged 21 or above will be suspended pending verification.
In the course of operating the plusph11 platform, your personal data may be transferred to and processed in countries other than the Philippines — for example, where our game software providers or cloud infrastructure providers are located.
Where such transfers occur, plusph11 ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers. These safeguards may include:
By using the plusph11 platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards described above.
plusph11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the platform at least fourteen (14) days before the changes take effect.
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how plusph11 protects your personal data.
Previous versions of this Privacy Policy are available upon request from our Data Protection Officer.
plusph11 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:
If you are not satisfied with our response to your privacy request or complaint, you have the right to escalate your concern to the National Privacy Commission of the Philippines, which can be reached at privacy.gov.ph.
Now that you know how plusph11 protects your privacy, experience the platform for yourself. Secure transactions, fair games, and a team that puts Filipino players first. 21+ only.
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